Privacy Policy

Effective Date: 4/24/25

1. Introduction

At TheClubHub.org LLC (“Club Hub,” “we,” “us,” “our”), we know you care about how your personal information is used and shared, and we take your privacy seriously. By visiting Club Hub’s website(s) and all other products, services and applications made available by Club Hub from time to time (collectively, the “Services”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy. By using the Services, you are consenting to have your personal data transferred to and processed in the United States.

All capitalized terms that are not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.

You are responsible for any Content you provide in connection with the Services. We cannot control the actions of anyone with whom you or any other Club Hub users may choose to share information. Therefore, we cannot and do not guarantee that Content you or any user posts on the Services will not be viewed by unauthorized persons. Although we may allow our users to set privacy options that limit access to certain parts of the Services, please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. Club Hub does not encourage you to make any personally identifiable information public other than what is necessary for you to use our Services. You understand and acknowledge that, even after removal, copies of Content may remain viewable in cached pages, archives and storage backups or if other users have copied or stored your Content. We will make efforts to remove the Content under our control that is not part of another user's account.

You may request removal of personal information (as described below) that you have provided to us by contacting us at privacy@clubhub.co. We will remove your personal information from our database on your request, but this information may remain in our server logs as part of our standard backup procedures, unless prohibited by contract or law.

Any improper collection or misuse of Content or other information accessible on the Services is a violation of Club Hub’s Terms of Use and should be reported to privacy@clubhub.co.

2. Scope

In this Privacy Policy, “personal information” means any information about an identifiable individual or information that can be used to identify an individual, including personally identifiable information.

When you fill out a form on our website, we may collect the following types of personal information:

You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our features.

This Privacy Policy explains how Club Hub collects, uses and discloses information from you and other users who access or use the Services, including our treatment of personal information. Also, this Privacy Policy covers Club Hub’s treatment of any personal information that our partners share with us, or that you provide to Club Hub through another third-party website or service while using the Services. This policy does not apply to websites, services or practices of companies that we do not own or control, even if they help us operate our Services. Third-party providers who do help us operate our Services must adhere to privacy and security obligations in a manner consistent with Club Hub’s policies and practices.

3. How Are Under-13 Users Treated?

The Children’s Online Privacy and Protection Act (“COPPA”) requires that online service providers obtain parental consent and provide notice before they knowingly collect personally identifiable information online from children who are under 13 (“under-13 users”). Club Hub relies on a teacher or School to obtain verifiable parental consent to provide our services to under-13 users. Pursuant to COPPA, we may collect an under-13 user's name (first and last name), date of birth, email address and/or telephone number in order to operate and provide the Services, and we may collect the under-13 user's parent's (or legal guardian's) email address in order to provide notice to the child's parent or guardian that we may contact the under-13 user for the purpose of allowing access to and use of the Services. If Club Hub does not receive the parent's email address within a reasonable time period, the under-13 user will not be able to send or receive any messages and his/her personal information will be deleted. If an under-13 user's Club Hub account is inactive for at least twelve months (meaning, the account has not sent or received a message through the Services in that period of time), Club Hub’s policy is to delete the personal information. If we learn we have collected personal information from an under-13 user other than pursuant to the above, or if we learn that an under-13 user has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible after we have identified it. If you believe that an under-13 user may have provided us personal information in violation of this paragraph, please contact us at privacy@clubhub.co.

In order for an under-13 user to gain access to additional features or services, Club Hub may employ one or more methods approved by the Federal Trade Commission for verifying parental consent.

4. What Information Does Club Hub Display or Collect?

When you use the Services, you may set up your personal profile, send communications, receive announcements, perform searches and queries, and transmit information through various channels as permitted by the functionality of the Services. Club Hub will not display your personal contact information to other users without your permission; provided, however, certain authorized users, such as Verified Administrators within a School, may have access to limited personal contact information (e.g., email address) for educational or administrative purposes. In addition, if, however, you participate in a club, team, affinity group or other similar organization (a “Student Organization”) on the Club Hub platform, we will share sufficient information with the Student Organization (solely via Verified Administrators and Club Leaders identified by your School and verified by Club Hub) to facilitate your participation. The information we gather from users enables us to attempt to verify user identity, allows our users to set up a user account and profile through the Services, and helps us personalize and improve our Services. We retain this information to provide the Services to you and our other users and to provide a useful user experience.

5. Information You Provide to Us

We receive and store any information you knowingly enter in connection with the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way.

We use the personal information we receive about you to provide you with the Services and also for purposes such as:

You may modify or remove your personal information at any time by logging into your account and accessing features to edit your Student Organization(s) and/or account information. If a Club Leader or a Verified Administrator uploads or adds information about you to your account, you may have to contact and work directly with that Club Leader or a Verified Administrator in order to modify or remove that information.

6. Information Collected Automatically

We receive and store certain types of information whenever you use the Services. Club Hub automatically receives and records information on our server logs from your browser, which may include Club Hub cookie information, the page you requested, and other usage information such as your activity on the Services, the numbers and frequency of visitors to our site and its components. None of this information constitutes personal information. Certain information that may be collected automatically, such as device ID, IP address and phone number, and browsing information that is associated with a user will be treated as personal information. In addition, for users who are students, teachers or administrators of Schools that contract with Club Hub, Club Hub may, with the consent of the Verified Administrator in the School, obtain information from a third-party Student Information System (SIS) provider, which will include basic directory and class roster information, and similar information that is personal information.

We also may provide to our partners aggregate information derived from automatically collected information about how our users, collectively, use our site. We may share this type of non-personally identifiable, aggregated statistical data so that our partners also understand how often people use their services as well as Club Hub.

7. Mobile Application

When users use our mobile application, we may automatically collect the Internet Protocol (IP) address, device ID, device type, and what operating system (OS) the user is running.

We may collect users’ IP addresses whenever they use our mobile application, which provides us with a coarse approximation of the user's location at the city level in order for Club Hub to, for example, support features such as school selection.

We also may, with your express consent, request more specific location information in order to provide you with more relevant information (such as nearby relevant Student Organizations that you may subscribe to). We will not store or track your device location on an ongoing basis or without your permission. We may also collect location-based information from users as part of providing the Services and in order to comply with applicable laws and regulations for the user’s jurisdiction.

While Club Hub collects and temporarily stores phone numbers of first-time users under 13 years of age, we will delete the information collected if parental consent is not obtained. If the underage user has signed up for the Services through SMS and then downloaded Club Hub’s mobile application, Club Hub will have and may use the underage user's phone number:

8. Email and Text Message Communications

If you provide us your email address or phone number, Club Hub may send you administrative messages (such as updates, notifications, newsletters, and other news) relating to the Services or to respond to communications from you. Additionally, Club Hub may contact you or provide you notification of new or enhanced products and services offered by Club Hub. Club Hub may also send you emergency messages when we are directed to do so by a teacher, school, district or government agency.

By maintaining a Club Hub account and/or not opting out of receiving information from Club Hub, you acknowledge and agree that you may receive e-mail or SMS text messages on your phone or mobile device from other Club Hub users, from Club Hub and/or its agents (as described below) and other individuals or companies if you choose to use services or products that they offer. Receiving these messages may cause you to incur usage charges or other fees or costs in accordance with your wireless or data service plan. Any and all such charges, fees, or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees, or costs may apply. We may receive a confirmation when you open an email from us if your computer supports this type of program. Communications of this type are also sent to under-13 users and the parental consent to use this service also covers these messages. If you no longer wish to receive administrative email messages from Club Hub you may opt-out by following the unsubscribe link located at the bottom of each message or by contacting us at privacy@clubhub.co. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Services, and you are responsible for reviewing the legal notices for changes.

9. Push Notifications

We send notices to you when a Club Leader of your Student Organization has posted something new to your Student Organization, you are sent a message, or when Club Hub needs to inform you of something. If you no longer wish to receive such communications, you may turn them off at the device level. If you are a parent of an under-13 user, you always have the choice to no longer allow your child to receive such communications by contacting us at privacy@clubhub.co. Any user may contact us at privacy@clubhub.co if such user no longer wishes to receive communications from the Services.

10. What About Cookies, Pixels, and Local Storage?  

Cookies are small files that websites place on your computer as you browse the web. Like many websites, Club Hub uses cookies to discover how people are using our Services and to make them work better.

A pixel is a small amount of code on a web page or in an email notification. As many services do, we (or our agents) may use pixels to learn whether you've interacted with certain web or email content on our Services. This helps us measure and improve our Services and personalize your experience on Club Hub.

Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. We use local storage to customize what we show you based on your past interactions with Club Hub.

Club Hub uses these technologies to deliver, measure, and improve our Services in various ways. These uses generally fall into one of the following categories:

Authentication and Security

For example, these technologies help authenticate your access to Club Hub and prevent unauthorized parties from accessing your account.

Preferences

Analytics and Research

For example, cookies help us test different versions of our services to see which particular features or content users prefer or to share information about our services to you as you interact online across the internet. We might also optimize and improve your experience on Club Hub by using cookies to see how you interact with our Services, such as when and how often you use them and what links you click on.

Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because you will not be able to log in or use many of the Services’ features without cookies enabled. Note that the use of cookies by anyone other than Club Hub is not covered by our privacy policy. We do not have access or control over those cookies.

11. Promoting Club Hub on Other Sites

Club Hub partners with third parties to promote our Services. If you respond to one of our posts and visit or register to use our Services, we may provide these third-party companies with non-personal technical identifiers from your device or computer, such as an IP address or device ID, solely to help us analyze our user acquisition efforts. No student personal data, user account information and/or personally identifiable information is shared with third-party promotion services for any reason, including for advertising or targeting purposes.

12. Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality and improve the performance of our mobile software on your phone. This software may collect, store and use information such as how often you use the application, the events that occur within the application, usage, performance data, and where the application was downloaded from. This software may share information it collects with other third parties (1) as part of providing the analytics services; (2) with integrations that advance teaching, school or district services, student learning or achievement, or parent or guardian participation in their child's education or activities; and, (3) to comply with applicable laws.

13. What Happens When I Associate My Account with A School or Student Organization?

Users may have the choice of associating their account with a School or Student Organization. This may be required (for example) for teachers and may be either required or strongly encouraged for other types of Club Leaders in order to use certain features of the Services. In addition, users may attend a School that contracts with Club Hub, and this may automatically create an account for all the students, teachers, parents and relevant administrators of that School and associate their accounts with the School.

By associating your account with a Student Organization, you acknowledge and agree that a Verified Administrator may be able to view your User Submissions (including your personal information and messaging content). In addition, Verified Administrators may be able to make administrative changes to your account, such as removing you from Student Organizations, sending messages on your behalf, and more. In addition, depending upon the preferences of the Verified Administrator and the Student Organization, Club Hub may be used as a school directory and information such as your name, classes or groups may be made available to people in your Student Organization.

If you are a Club Leader affiliated with a Student Organization, you acknowledge that Club Hub may enable other users who are associated with the same Student Organization to contact you – for example, teachers, students, or parents who are associated with your Student Organization may communicate with you. Participants may also contact each other (in addition to viewing User Submissions). Club Hub does not display in a user's account profile personal contact information of the user to any other users without prior consent.

14. Will Club Hub Share Any of the Personal Information It Receives?

We will only disclose your personal information as stated in this Privacy Policy or as otherwise indicated at the time of collection. Club Hub relies on its users to provide accurate personal information in order to provide our Services. We try our best to protect that information and make sure that we are responsible in handling, disclosing, and retaining your data. We neither rent nor sell your personal information to anyone. If other Club Hub users, other individuals or companies whose products you choose to use, have access to your personal information (for example, your messaging content), they may use and share that information in ways that Club Hub cannot, and does not, control. Club Hub shares your personal information in personally identifiable form as described below.

Agents and Third-Party Service Providers Advertising is not permitted on the Services, and we do not share information for third-party advertising. We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

15. Protection of Club Hub and Others

We may release personal information when we believe in good faith that release is necessary to:

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

16. With Your Consent

You will be notified when your personal information may be shared with agents or companies other than Club Hub and you will be given the option to prevent the sharing of this information.

We do not rent, trade, or sell or otherwise distribute your information to any third parties and will only disclose information when allowed by FERPA and required a) by applicable laws or government orders or b) to maintain and operate our service or c) when authorized by your School.

17. Is Information About Me Secure?

We take the security of your personal information seriously. While we implement a variety of security measures to maintain the safety of your personal information when you submit it through our website, please be aware that no method of transmission over the internet or electronic storage is completely secure. If we become aware of a breach that affects the security of your personal information, we will provide you or our customer, as applicable, with notice as required by applicable law. In such an event, we may notify you electronically, in writing, by telephone or through another legally permitted method.

18. Third-Party Services

You may be able to access certain third-party products through Club Hub’s Services to share content to or from another website or app. These are not Club Hub products; they are another company’s and we do not control their privacy and security practices so only you can decide whether to connect your Club Hub account with another company's services.

The third-party products you choose to use on Club Hub may need to collect and use your personal information in order to provide their services to you; in order to use any products or services offered by anyone other than Club Hub, you must review and agree to their specific terms and privacy policies.

Our Services may also include access to, among others:

We shall not be liable for any consequences arising from use of any third-party websites to which this website links. We encourage you to review the privacy policies of any third-party sites you visit for details about what information is collected and how it is used and/or disclosed prior to providing any personal information.

19. What Information Can I Access and Modify?

As a Club Hub account holder, you have access to view and update the following information at your discretion:

This list may change as the Services change.

You also have the right to request access to the personal information we hold about you in order to verify the personal information we have collected in respect of you and to have a general account of our uses of that personal information. Upon receipt of your written request to privacy@clubhub.co, Club Hub will provide you with a copy of your personal information although in certain limited circumstances, we may not be able to make all relevant personal information available to you such as where that information also pertains to another individual or as otherwise required or permitted by law. In such circumstances, we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.

20. Data Retention

We will retain your or your child’s personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, tax or accounting requirements. When we no longer have a legitimate business need to process your personal information, we follow our data retention policy and either delete or anonymize your personal information, unless a different retention period is required by applicable law. Note we will retain and use information, for example, to comply with our audit and legal obligations, to resolve disputes, and to enforce our agreements.

If you wish to cancel your or your child’s account or have your information removed from our records, please contact us at privacy@clubhub.co. We may require use of your personal information to provide access to our Services. Therefore, when you exercise your deletion right, in particular, you may lose access to certain aspects of our Services that require your personal information.

21. How Do I Delete My Account?  

You can always opt not to disclose information, even though it may be needed to take advantage of certain Club Hub features.

You are able to add or update certain information on pages, such as those listed in the “What Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records. Certain types of communication you send to other users cannot be removed, such as message/announcement content.

You may request deletion of your Club Hub account by accessing your account online or contacting us at privacy@clubhub.co. Note, if you are a Participant or Club Leader and you request to delete your account, Club Hub may notify the Student Organization and the Club Leader(s) of the Student Organization(s) you are affiliated with of your deletion request. Please note that certain information may remain in our records, server logs and archives after deletion of your account. Club Hub retains this information for purposes such as diagnosing problems with the service and for auditing legal investigations, but reserves the right to delete this information in accordance with its standard business practices in effect from time to time. Further, information and other content you have provided may remain visible elsewhere to the extent such content was copied or stored by other users.

If your or your child’s personal information changes, or you no longer desire to use our Services, or you would like to rescind permission for Club Hub to further contact you or your child, as applicable, you may review, correct, update, delete inaccuracies, request deletion of your or your child's information, as applicable, or amend it by logging into the applicable account and making those changes or contacting us at privacy@clubhub.co. We will respond to your request as quickly as possible.

If the information you are requesting to delete was uploaded or otherwise provided by a Verified Administrator of a Student Organization to which you belong, then you must request deletion of that information directly from the Student Organization. Club Hub may inform the Club Leader(s) and/or Student Organization(s) you are affiliated with when you request to delete your Club Hub account.

22. Your U.S. State Privacy Rights

Club Hub primarily collects and processes personal information on behalf of Schools as a service provider. If you have questions about personal information provided through a School, please contact the School directly. If you reside in California, Virginia, or Colorado, you may have the following rights regarding personal information we collect directly from you:

To submit a request, please contact us at privacy@clubhub.co with "Privacy Rights Request" in the subject line. We may verify your identity before processing your request. Club Hub does not sell personal information.

23. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technical developments, business practices or legal requirements. If we make any material changes, we will notify you by email (using the e-mail address specified in your account) or some other means prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If we make material changes to the types of personal information we collect or how we use personal information collected from under-13 users, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child's personal information.

24. Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, you can contact Club Hub as follows: send an e-mail to us at privacy@clubhub.co. Club Hub is located at the following address:
Club Hub
345 West 58th Street, Apt. 4A
New York, NY 10019